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SUPPORT SERVICES
Telnet
Enterprise Systems has a comprehensive range
of flexible services that help our customers
get the best out of their communication investments.
Our portfolio of enterprise services include:
Installation
We will prepare,
configure, test and commission new or upgraded
network hardware and software, both before and
after installation, with as little disruption
to normal network operation as possible.
Project
management
This service will equip you with the necessary
expertise to co-ordinate and manage implementation
projects, regardless of size and sophistication.
You will have an experience and competent Project
Manager who will support you in the initiation,
procurement, implementation, execution and termination
of projects.
Preventive
Maintenance
We will help keep your network operational and
fully functional by identifying and rectifying
potential network faults. Through regular system
inspections, our technical experts make sure
that there are no threats to your network's
smooth operation.
Moves
Adds & Changes
This Service, conducted remotely where possible
, manages all your day-to-day end users network
and equipment changes. As your workplace changes,
our technician will keep your system updated
with your system updated with the required end-
user data and ensure everyone has access to
their specified equipment and functionality.
Parts
Access
This makes new network hardware available to
you, when you need it, without having to maintain
your own hardware inventory. Whether you need
replacement as part of a planned maintenance
schedule, or you need an emergency replacement
due to an unexpected loss of functionality,
you will receive a spare part within one working
day. Part Access Management helps you to keep
your customers' networks running smoothly by
supplying you with replacement hardware within
pre-defined, guaranteed lead times
Traffic
Study
You will be able to plan effective network development
by identifying areas of over-and under capacity
in your communications network. Based on the
traffic Study data, we can then offer you more
effective solutions to help meet your changing
network requirements.
Maintenance
This is a service that quickly recovers your
business communications in the event of network
failure or loss of functionality.
Education
This Service provides training to system managers,
receptionists and extensions users in the use
of their system management equipment, operator
consoles, and cordless or desktop telephones.
Other courses can be provided as required.
Easy
Software Upgrade service
This involves preparing the upgrade "off-site"
which reduces the time spent onsite or the downtime
for your system. The service deliverables consist
of a prepared system image which could include
- or not include - customer data. The data is
collected from the customers system and sent
to Ericsson to check for any fault commands
- and then prepare a customer specific system
image to use for upgrade. The images are easily
uploaded and downloaded via internet.
Technical
support & assistance
The Technical Support & Assistance service is
designed to offer you a flexible service that
can be tailored to meet your specific support
needs. Ericsson supplies the Base Support as
part of the certification, which can be complemented
with an Optional Service Level as well as several
Service Options. Telnet Enterprise Systems offers
various support packages inresponse to our customer's
needs and requirements. These include:
Base Support
Most Basic
Support Option
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Call Out &
Problem Resolution Management |
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Call
TES and we will diagnose and fix the problem
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The Customer
Pays for Parts & Travel outside the base |
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Access To TES
Support Desk |
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Prices For
Parts Embedded In Contract |
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NBD Response
Time In Metropolitan Areas |
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Abuja, Lagos
& PH |
Support
Level 1
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includes
Base Support And |
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Extended Warranty |
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6 Hour Response
Time |
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Options |
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Remote
Assistance |
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Performance
Reports |
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PhoneAssure |
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Support
Level 2
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Builds On Level
1 |
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2 Hour Response
Time For Priority 1 Calls |
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Moves Adds
Changes |
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24 x 7 x 365
Option |
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Support On Site
Option |
Telnet Enterprise
Systems is the first and only Certified Ericsson
Advanced Sales Partner for Enterprise Products
in Nigeria. She is entrusted to represent the
products and solutions of Ericsson Enterprise
AB in their dealings with customers and in the
planning of her business activities.
In addition
to the technical support obtainable directly
from our strategic alliances with world leading
manufacturers of business communication products,
certified and experienced experts from TES provide
support locally.
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