TES - Solutions

TES positions itself as a one-stop business communication solutions shop providing value-added services in the following areas:

Voice Technologies

Contact Centre Solutions

Multimedia Collaboration solutions

Communication Management Systems

Network Management & Integration

Unified Messaging

Mobility Solutions

Voice Technologies
TES provides enterprise wide business communication systems that enhance productivity in the enterprise using enabling Voice Systems.

We offer cost-effective, powerful solutions to meet business objectives.We are available to analyze communication flow; select an effective telephony tool; design and install dynamic applications.
We are also there to train your employees to ensure in-house support and maintenance of your voice solution if required.

Our team offers a broad range of Service Offerings to help enhance our customer's current investment in Voice infrastructure and better manage new opportunities in your business. Offerings under this portfolio include the Ericsson MD11O, BusinessPhone Telephones & Terminals and Webswitch

Contact Centers
Our Contact Centre solutions allow enterprises to communicate with their customers from a central point over a less costly infrastructure. Efficient contact centres combine telephone and data processing to handle just about any business transaction more efficiently while ensuring that the customers receive the service they deserve.

Our range of solutions includes the BusinessPhone Call Center, MD11O Call Centre, and the Solidus e-care Contact Centre.

Multimedia Collaboration Services
We deliver audio and video conferencing solutions that enable cost effective workgroup collaboration in geographically dispersed locations. We also deliver e-learning solutions using streaming web TV applications.
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Communication Management Solutions
The importance of controlling and apportioning costs and increasing productivity remains the same, regardless of the economic climate. Your telecommunications infrastructure is critical to your business, yet it is also one of the most complex assets to manage and control.
Our communication management solutions deliver meaningful information on all your voice, data and wireless activity and costs

	to those who need it
	when they need it
	how they need it

enabling you to control your expense, enhance your productivity and quantify risks. Solutions in this area include the Ringmaster Telephone Management System, TABS advanced Telephone Management System and Eyretel's Recording Solutions.

Network Management & Integration Solutions
Our Dynamic Network Administration's (DNA) unique full suite of administrative tools, directory services and end user applications effectively reduce the cost of maintaining your telecommunications infrastructure while dramatically increasing internal efficiency.

The enhanced functionality of the respective applications in this suite of products will help to effectively manage existing resources, monitor performance of your system and plan accordingly, projecting the right image to your customers every time

Unified Messaging
State of the art messaging applications give users access to their messages - anywhere and anytime. All voice, fax and e-mail messages are available by fixed or mobile phone, and on the computer desktop via Microsoft Outlook or Lotus Notes among others. This instant accessibility leads to greater productivity, giving companies a vital competitive edge. Offerings in the category include Ericsson One-Box unified messaging solution among others.

Mobility & Wireless Solutions
To an increasing extent, people today adopt flexible working patterns. Working away from the office, both on a more permanent and occasional basis, has become a natural part of modern life.
To be accessible at all times and have access to all features, wherever you are, is driving the mobility trend.

The solutions in this portfolio include Business Cordless Telephony (DECT), Wireless LAN, MD11O Mobile Extensions, Ericsson Voice Activated Assistant.